What’s worse than finding a problem in the field?
Fixing the problem.
Then finding it again.
And not knowing how you fixed it the first time!
Has that ever happened to you? It’s happened to me!
We can avoid this by ensuring that the results of our fieldwork get written down, but that’s often not the priority of the front line guys who are finding and fixing things.
So, let’s make sure there’s one person (or group, depending on your size) who’s solely responsible for documenting the results of field issues.
If they’re not directly involved in the fix, they’d interview the field team,
Compile any relevant data,
And store it neatly so we can find it in the future.
So next time - we know what to do!
-Brian Schoolcraft
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